Ticket #1903892

This ticket has been closed.

Subject
Sending in a request for membership is causing some problem…
Submitted
Sep 11, 2018 at 4:00pm
Last Updated
Sep 26, 2018 at 3:03pm
Status
Closed
Topic
Members
Attachments
Recording #101.mp4
History
Show entire ticket history (2 replies)
Sep 12, 2018 at 11:48am Reporter (Marit Kjeksrud Amundsen)
Hi,



It is hard to screenshot, but here is a video of the prosess our new users go trough. As you can see when I press “join” there is only a spinner at the top of the tab indicating that something is happening. For an experienced user that would not be a problem, but for most of our users this is a problem. This you can see from the video of my inbox with several examples that users are pressing join more than once.



Perhaps you could change the color of the “join” button after it has been pressed or introduce a spinner with a text message that freezes the window and explains to the user what is happening.



/m



Fra: support@ning.com [mailto:support@ning.com]
Sendt: tirsdag 11. september 2018 16.44
Til: Marit Kjeksrud Amundsen <Marit.Kjeksrud.Amundsen@kulturit.no>
Emne: Re: Sending in a request for membership is causing some problem…

Recording #101.mp4

Sep 12, 2018 at 1:10pm Response (Max Ning Support)
Hi there,
Thank you for contacting our Customer Support Service.

We have gone ahead and added some custom code to your network that hides the button.
Please, go ahead and check it out.

Kind regards,
The Ning Team

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