Ticket #1841653

This ticket has been closed.

Subject
Hi! When a member want to change their email the new addres…
Submitted
Sep 15, 2016 at 3:51pm
Last Updated
Oct 10, 2016 at 10:02pm
Status
Closed
Topic
Groups
Attachments
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History
Show entire ticket history (3 replies)
Sep 27, 2016 at 9:59am Reporter (Marit Kjeksrud Amundsen)
Hi!



And thank you for your response. The member is trying to change from malin.joakimson@maritima.se to malin.joakimson@nordiskamuseet.se.



/m



Fra: support@ning.com [mailto:support@ning.com]
Sendt: fredag 16. september 2016 21.10
Til: Marit Kjeksrud Amundsen <Marit.Kjeksrud.Amundsen@kulturit.no>
Emne: Re: Hi! When a member want to change their email the new address doesnt recive the confirmation mail with the link to accept. Can you help us?
Sep 29, 2016 at 8:18pm Reporter (Ioana)
Hey Marit,

That email address should be available. I would suggest that she check her spam or junk folders to make sure the verification email wasn't routed there instead of the inbox. Still not receiving it? She can also make sure that her ISP, company firewall or email client is not blacklisting the following addresses and blocking them from appearing in her inbox:

mail@kulturit.ning.com
share@kulturit.ning.com
invitations@kulturit.ning.com
do-not-reply@kulturit.ning.com

Alternately, she can try using changing to another email address from Gmail, or Yahoo! for example to test this out.

Once she does receive the verification email, have her make sure that she's only clicking the link once or copies and pastes it into her browser.

I hope this helps!

Cheers,
Ioana

Ning Advocacy Team

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